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内容説明 Whether you re in sales， marketing， or customer service quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP， you set the pace building and practicing the skills you need， just when you need them! Create and manage accounts for a 360 view of your customers and business Work with Microsoft Dynamics CRM directly from Microsoft Outlook Track customer activity; import and map data automatically Manage campaigns， leads， quotes， contracts， and orders Employ basic to advanced reporting capabilities Your all-in-one learning experience includes: Files for building skills and practicing the book s lessons Fully searchable eBook Sample chapters from related Microsoft Press books WINDOWS VISTA PRODUCT GUIDE eReference plus other resources on CD