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内容説明 Praise for Lessons from the Nordstrom Way ?Lessons from the Nordstrom Way is a blueprint for providing superior customer service. There are lessons here for people in every industry.? Barry Sternlicht, Chairman and CEO, Starwood Hotels & Resorts Worldwide, Inc. ?Robert Spectors book is chock-full of insights on how you can give great customer serviceno matter what business youre in. This stuff makes sense. Youll read it and immediately ask yourself,now why did I never think of that??Roy H. Williams, bestselling author of The Wizard of Ads ?At Continental, we learned that you must trust your people to do a good job. Robert Spector shows that entrusting and empowering your employees are essential ingredients for a corporate culture of great customer service.?Gordon Bethune, Chairman and CEO, Continental Airlines
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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company [ハードカバー]
最終調査日時
2012/10/08 (Mon) 19:40:28
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2012/10/08 (Mon) 19:40:28
¥2,830
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¥2,830
2012/02/27 (Mon) 00:37:21
¥2,366
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¥2,366
2012/01/29 (Sun) 11:09:08
¥3,138
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¥3,138
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