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内容説明 The Complete Guide to Managing Work Items and Workflow with IBM(R) Rational(R) ClearQuest(R) and IBM Rational Team Concert™ Work items are the lifeblood of software and hardware development. They tell development teams exactly who is doing what， which issues are resolved， which remain unresolved， and which products are impacted. In large， team-based projects， however， managing work items can be difficult. Now， two IBM Rational experts show how to simplify and improve every aspect of work item management with IBM Rational ClearQuest and the powerful and collaborative Jazz™-based products: IBM Rational Team Concert (RTC) and IBM Rational Quality Manager. Drawing on extensive experience with IBM customers， the authors tightly link theory with proven best practices， offering implementation guidance， detailed examples， and complete solutions. They present innovative solutions， introduce advanced customization techniques， and walk step-by-step through every phase of workflow development， from requirements through maintenance. They conclude with a full chapter of sample applications and solutions， ranging from Collaborative Application Lifecycle Management to SLAs. Coverage includes Understanding work items and their elements